Service Agreement
Animal Love Central

Service Agreement & Legal Consideration

For purposes of this Agreement, the terms Client, Owner, Pet Owner, and Customer all refer to the individual requesting and agreeing to pet care services for one or more domestic animals.

1. Service Requests & Reservations
All services must be requested and approved by Animal Love Central (ALC) before care is provided. Submitting a request does not guarantee availability until it has been approved and paid in accordance with this Agreement.

2. Payments & Billing
Vacation, Work Travel, and Holiday Services:
Full payment is due at the time of booking. 50% of this payment is non-refundable. Reservations are not held until payment is received in full. Pending PayPal payments will be honored.

Ongoing / Recurring Clients:
Clients with regular schedules are billed weekly or monthly.

Weekly billing: payment due one week prior to service

Monthly billing: payment due one month prior to service

3. Returned Payments
A $117 service charge will be applied to all returned checks. This reflects bank processing fees incurred when a check is redeposited multiple times.

4. Non-Payment & Late Fees
Unpaid services may be canceled without notice, before or during the service period.
Invoices unpaid 7 days past the due date will incur a $29 late fee.

5. Cancellation Policy
Effective 10/15/2022
Vacation, Work Travel, and Holiday Services:
No refunds or credits are issued for cancellations.

Ongoing Services:
Cancellations must be submitted at least 48 hours in advance to receive a credit toward a future invoice.
Credits must be used within 365 days, or they convert to a gratuity.

Additional Notes
Repeated cancellations by ongoing clients may result in loss of credit eligibility.

Once ALC’s schedule is fully booked and clients are turned away, no credits will be issued for canceled services.

Services booked within 30 days of travel are due in full and non-refundable.

No credits for cancellations:

Less than 30 days before Spring Break
Between November 15 and January 3

Travel disruptions (including COVID-19) do not qualify for credits unless mandated by the State of Florida.

6. Early Returns
Clients returning home early are responsible for payment of the entire scheduled service period. No refunds or credits are issued for unused visits.

7. Short-Notice & Same-Day Requests
Same-day requests: $19 fee

Requests made within 48 hours: $19 fee

Service Time Windows & Exact-Time Requests
Animal Love Central schedules visits within a three (3) hour service window to ensure safe routing, timely care, and reliable coverage for all clients.
Clients who require an exact visit time may request an Exact-Time Visit, subject to availability.
Exact-Time Visits incur a $9 per visit fee

Exact-time requests are not guaranteed and must be approved by Animal Love Central

Sunday Services
Animal Love Central does not provide services on Sundays.
In rare circumstances, Animal Love Central may agree to provide Sunday services at its discretion.
Any approved Sunday service will incur a $19 Sunday Service Fee

Approval is not guaranteed and must be confirmed in writing or through the client portal

8. Presence in the Home
ALC staff enters homes with the expectation that no one else will be present during service visits.
If individuals other than the client, household residents, or known service providers are present, ALC may cancel service immediately without refund or credit.

9. Home Emergencies & Repairs
ALC is not responsible for damage beyond staff control (e.g., leaks, electrical issues, acts of nature).
ALC will attempt to contact the client or emergency contact before taking reasonable action.
All repair costs and related service fees are the client’s responsibility and must be reimbursed within 14 days.

10. Property Damage & Insurance
ALC is insured through Pet Sitters International (PSI) or a comparable provider.
ALC is not responsible for loss or damage when others have access to the home or when the home is not properly secured.

11. Third-Party Access
Clients must disclose all individuals with home access during the service period.
Unapproved visitors create insurance and liability risks.
Dog walking clients retain care, custody, and control of their pets.

12. Security & Theft
ALC is not liable for burglary or crime. Clients must secure their home and yard.
Keys will be securely maintained while in ALC’s possession.

13. Legal Ownership of Pets
Clients must have legal authority to place pets in ALC’s care.
Visiting or foster pets require separate agreements and a mandatory Meet & Greet.

14. Coverage of All Pets
This Agreement applies to all current and future pets owned by the client at any service location.

15. Client Profile Accuracy
Clients must keep pet and client profiles updated, including:
Food, medications, routines
Injuries or behavior changes
Home access details

Camera locations
Vaccination records must be updated annually.

Medication Policy
Only medications listed in the client portal will be administered

Prescription medications must be in original containers

Cameras must be turned off in bedrooms and bathrooms during overnight services

16. Pet & Property Safety
Clients are responsible for pet-proofing their home and yard.
ALC is not liable for injury, loss, or death of pets with unsupervised outdoor access.

17. Veterinary Authorization
ALC may seek emergency veterinary care at the client’s expense if needed.
ALC is not a veterinary provider and is not responsible for pet health outcomes.

18. Supplies, Waste & Errands
Clients must provide all necessary pet supplies and safe equipment.
Excessive waste conditions incur a $29 fee per occurrence.
Necessary purchases will be reimbursed within 14 days, plus a $39 Pet Errand Fee.

19. No-Interaction Policy
Pets under ALC care will not interact with other people or animals outside the household.

20. Climate Control
ALC may adjust thermostats or windows if necessary for pet safety and will notify clients of changes.

21. Surveillance Disclosure
Clients must disclose all indoor and outdoor cameras and keep records current.

22. Liability & Indemnification
Clients are responsible for all injuries or damages caused by their pets and agree to indemnify and hold ALC harmless.

23. Emergencies & Disasters
Clients are encouraged to arrange backup evacuation plans. ALC will attempt care but cannot guarantee service during disasters.

24. Scheduling Responsibilities
All services must be requested through the client portal

Requests are not guaranteed until approved

After-hours and Sunday approvals incur a $19 fee

Clients must verify bookings and invoices

Service Area & Travel Fees
Animal Love Central provides services within ten (10) miles of our Ocoee, Florida, location.
Services requested beyond this service radius will incur an additional $9 per mile, calculated per visit for each mile beyond the initial ten-mile service area. Travel fees will be reflected on the client invoice and must be paid in accordance with standard payment terms.

25. Service Refusal or Termination
ALC may discontinue services due to safety, sanitation, or behavioral concerns.
All resulting costs (transport, kenneling, treatment) are the client’s responsibility.

26. Plant Care
ALC is not responsible for plant health. Instructions will be followed to the best of our ability.

27. Keys & Access Devices
Keys and access devices will not be left unsecured. Pick-up or drop-off services must be scheduled if needed.

28. Standard of Care & Liability Limits
ALC agrees to provide services with care and professionalism.
Clients waive claims except those arising from gross negligence.

29. Concerns
Clients must report concerns within 24 hours of service completion.

30. Agreement Updates
This Agreement replaces all prior versions. Clients agree to future updates communicated via portal, email, mail, or website posting.

31–36. Termination, Law & Dispute Resolution
This Agreement:
May be terminated by either party with written notice

Is governed by Florida law

Requires binding arbitration

Waives jury trial

Designates Orange County, FL as venue

37. No-Pet-Ignored Policy
All pets in the home must be scheduled and compensated for care.

38. Acknowledgment
By signing, the Client confirms they have read, understood, and agreed to all terms of this Agreement.